Frequently Asked Questions

Thinking about commercial cleaning but don’t know where to get started? Wondering what sets Jan-Pro Cleaning & Disinfecting apart? If your mind is cluttered with questions, Jan-Pro Cleaning & Disinfecting has a clean slate of answers.

JAN-PRO

The Basics

1. Does Jan-Pro Cleaning & Disinfecting clean during or after business hours?

Both! Jan-Pro Cleaning & Disinfecting’s schedule revolves around yours, and each independent operator is happy to work its cleaning magic whenever you prefer.

2. What size accounts do you service?

With innovative systems and technology, no facility is too large to clean! If you need a one-time service, the cleaning franchisees can do that too. Thanks to Jan-Pro Cleaning & Disinfecting System’s innovative systems and technology, no facility is too large for it to clean – even on a daily basis. In addition, if you just need a one-time service, its franchisees can do that, too.

3. Do you have a customer service portal?

Yes, the client site gives you easy access to your account information and allows you to view reports, schedule cleanings, communicate with your coordinator, and more.

More Specifics

5. Are you nationwide?

JAN-PRO operates Australia-wide through independently owned franchisees in every state and territory. For more information, visit our locations page to find a franchise near you.

6. Do you do terminal cleaning?

Yes, with the MEDMETRIX® certification, all of the Jan-Pro Cleaning & Disinfecting Unit franchise owners are capable of completing terminals cleaning.

7. Do you clean up biohazards?

Jan-Pro Cleaning & Disinfecting is not currently certified to dispose of biohazardous waste. Local franchisees have plenty of other medical certifications, though. Contact your local cleaning franchise office for more details.

8. Do you do landscaping?

While landscaping is not Jan-Pro Cleaning & Disinfecting’s turf, many of its franchise owners have partnerships with landscapers. They’d be happy to connect you to vendors who care about your curb appeal as much as we care about your clean appeal. Contact your local franchise office for more details.

9. Are your cleaners insured and trained?

Yes, all JAN-PRO Cleaning and Disinfecting franchisees complete our industry-leading brand standards certification program. Franchisees wear identifiable uniforms and ID badges and are bonded, insured, and police-checked, so you can trust that your facility will be cleaned safely, professionally, and to the highest standards.

10. What types of businesses does JAN-PRO clean?

JAN-PRO provides commercial cleaning for offices, medical facilities, schools, restaurants, aged care centres, and retail spaces. Our franchisees specialise in industry-specific cleaning protocols, from hospital-grade disinfection to food safety standards. We customise cleaning solutions for businesses of all sizes, from small offices to large commercial complexes.

11. Can you provide after-hours or weekend cleaning?

Absolutely! JAN-PRO offers flexible cleaning schedules that fit around your business hours, including after-hours, weekend, and holiday cleaning services. Our owner-operators work around your operations to minimise disruption while ensuring your workplace is pristine when you arrive.

12. How do I request a cleaning quote?

Request your free, customised cleaning quote by calling 1300 JAN PRO or filling out our online form. Our local franchise representatives will assess your facility’s specific needs and provide a detailed quote.

13. Do you provide eco-friendly cleaning solutions?

Yes, JAN-PRO’s Green Cleaning Initiative uses low-toxicity products, like EnviroShield®, along with efficient processes that reduce chemical use and environmental impact. Our cleaning methods meet hospital-grade safety standards while minimising residue and waste. We can discuss green cleaning options during your free consultation to meet your sustainability goals.

14. What makes JAN-PRO different from other commercial cleaning companies?

JAN-PRO operates through owner-operator franchisees who directly invest in client satisfaction. This structure leads to lower turnover and higher accountability compared to employee-based cleaning services.

We use proprietary systems to deliver consistent, measurable results, including:

Franchisees also complete an intensive certification program, receive ongoing support, and operate under the JAN-PRO Guarantee®, setting us apart from independent cleaners and large corporate services

Have Questions? Let Jan-Pro Cleaning & Disinfecting know.

cleaners for your business

Cleaning services provided by independently owned and operated JAN-PRO Cleaning & Disinfecting cleaning franchisees. To learn more about the JAN-PRO Cleaning & Disinfecting organization & business structure, click here.